the challenge


There are plenty of websites, telephone helplines, and automated systems that cause frustration, and too few that work well. 

Unlike more traditional research, we focus on making services easier to use and better integrated with digital technology.

From understanding context and requirements, to usability testing and webstats’, we deliver practical findings for improvement.

we are

  • An independent agency based in Essex
  • Able to test usability and research end-user requirements
  • Well networked to quickly recruit participants from a variety of demographics
  • Experienced in working with commercial and statutory organisations from Scotland to the South coast
  • Qualified in Google (web) Analytics
  • Focused on making things accessible, useable and useful

What we do


We take care to understand what's already known and how best to fill in the gaps.


We recruit and responsibly administer people representative of the target demographic.

Evidenced design

We evaluate performance and suggest improvements.

Agile Research quickly pulled together business and user requirements with the team and stakeholders. They delivered useful behavioural insights which led to further work to test prototypes. Lots of good ideas and hard work

Rob Tarrant
Former CEO Brandbank

"The teams with members who spent the minimum of two hours every six weeks saw far greater improvements to their design’s user experience than teams who didn’t meet the minimum."

Jared Spool
UX Rockstar

"Elaborate usability tests are a waste of resources. The best results come from testing no more than 5 users and running as many small tests as you can afford."

Jakob Neilsen
"The Guru of Web Page Usability"
Agile Research logo


Agile Research Ltd
21 Waterside Brightlingsea CO7 0AY
07966 329792

Blog posts

More posts