Patient contact with health services

Visualising_data

"More time is spent researching, analysing results and gleaning insights, than communicating the results" - discuss. That detracts from the impact of research, and doesn't help answer the important question - "So what?". Visualising_data helps…
Post it notes stuck to a wall

Taking down a wall of sticky notes – visualising_data

The patent on sticky-notes apparently expired in the 90s, some time before UX took off. That's 3Ms loss, as user research consumes vast quantities for collecting and visualising_data. What to do with a great mosaic of comments ? A wall…
Venn diagram - Diagram

Different types of research

Who researches what In the world of UX and UR, research can be crudely  categorised into - Formative - What's useful Summative - What's useable The first helps to create the product by investigating its context, environment,…
Title printed by Dymo

Analogue, digital, visibility, affordance and Klingons

It might not zap Klingons but nonetheless I know what to do If you don't remember the original Star Trek, you'll probably not recognise the quote or think the green Dymo printer resembles a phaser gun. The idea…

A checklist for evaluating webforms

Heuristics At some point, looking for a definition of "heuristic" turns up: "rule of thumb", which might or might not be helpful depending on whether you know that means "rough and ready", widely accepted, approximations that are "good…