UX Research and User Research
helping to make services, systems and technology work for everyone
Do you quickly want to know about the experience of your customers, clients, service users or employees?
We collect and analyse data to support decision making
User research matters because –
- It helps to know what’s going to work before building something
- Evidence based design and decision making beats guesswork
- Feedback is useful throughout the product or service lifecycle
We can improve your users’ experience by –
- Connecting teams with their end users
- Investigating what works and what doesn’t
- Providing feedback quickly and regularly
- Supporting human centred design and service design
We are quick and offer a comprehensive service –
- Recruiting, and administering the target demographic
- Conducting different types of research
- Data analysis
- Finding facts and insights that are useful to managers and developers
- Collaboration with Essex University
| Market Research | UX Research |
|---|---|
| What people say | What people do |
| What people buy | How people use a product or service |
| Large sample sizes | Small sample sizes |
| Broad insights | Deep focused insights |
“What people say, what people do, and what they say they do are entirely different things.”
Margaret Mead
User research and social distancing – remote user interviews, focus groups, surveys and usability testing
Though social distancing is challenging, we’re experienced with researching and testing online.
- Recruitment, administration and remuneration of the target demographic (according with UKGDPR)
- Facilitating and recording online interviews and groups
- Extensive toolset for surveying and monitoring web interactions
Remote usability testing
“A day of usability testing with 5 people can uncover 80% of a site’s usability issues.”
Nielsen
“A well-designed user interface can increase website conversion by 200%.”
Core Team
Nick Richmond
Research Director
Agile Research
Dr. Farzad Vaziri
Data Scientist
Agile Research
Vicky Langdon
Associate Director of Customer Insight
Agile Research
Dan Conti
Associate Project Manager
Agile ResearchSome of our clients
