UX Research and User Research Services

helping to make services, systems and technology work for everyone

We provide the feedback you’re looking for

We’re quick and offer a turnkey service –

Competitors analysis
Investigating user requirements
Plotting user journeys and service touch points
Feature testing
Usability testing

“What people say, what people do, and what they say they do are entirely different things.”

Margaret Mead

And we’re experienced with remote research and testing.

happy neutral and sad smileys being selected

User research matters because 80% of a sites usability issues can be discovered by testing with 5 participants

Remote usability testing

“A day of usability testing with 5 people can uncover 80% of a site’s usability issues.”

Nielsen

“A well-designed user interface can increase website conversion by 200%.”

Forbes

Usability testing

Core Team

Nick Richmond

Research Director

Dr. Farzad Vaziri

Data Scientist

Rishita Nalgirkar

Customer Insight Researcher

Matthew Ibbotson

Research Assistant

Vicky Langdon

Associate Insights Strategist

Dan Conti

Associate Project Manager

Agile Research understood what we were looking for and quickly organised research that delivered recommendations to improve our site.

John Niland Chief Executive Provide (formerly Mid Essex Health Authority)

The key thing that I would say about working with Agile is that if you want to be involved every step of the way, helping prepare scripts and checking over documents etc. – you can. Conversely, if you want to just say what you want and let them get on with it whilst you focus on other important business – you can do that too. The outcome will be the same either way: a keen understanding of your needs executed with quality and efficiency, delivering great results.

Ben ReederCo-founder Essstech LLB

Agile Research brings an exciting approach to data and insight. A professional and engaging team who understand the value of Lived Experience. Good to have them as partners.

Dr. David SollisChief Executive Officer Healthwatch Essex

A really useful agency.

Rob TarrantFormer CEO Brandbank

UX Research and User Research Services

We provide the feedback you’re looking for

We’re quick and offer a turnkey service –

Competitors analysis

Investigating user requirements

Plotting user journeys and service touch points

Feature testing

Usability testing

And we’re experienced with remote research and testing.

Remote usability testing

Core Team

Nick Richmond

Dr. Farzad Vaziri

Rishita Nalgirkar

Matthew Ibbotson

Vicky Langdon

Dan Conti

Some of our clients