the challenge

Group of 3 women discussing a website

How to make services, systems and new technologies work for both the provider and end user?

From understanding context and requirements to usability testing,
we help to measure performance, and research with your audience to find improvements.

we are

  • Focused on making websites and services accessible, useable and useful
  • An independent agency based in Essex
  • Qualified in Google (web) Analytics
  • Comfortable working with people and statistics
  • Experienced in working with commercial and statutory organisations across the UK
  • Preparing for AI

What we do

Discovery

We take care to understand what's already known and how best to fill in the gaps.

Administration

We recruit and research with people from your target audience.

Evidenced design

We describe your users' experience, make sense of data, and identify improvements.

See more services

Really useful agency

Rob Tarrant
Former CEO Brandbank

Agile Research understood what we were looking for and quickly organised research that delivered recommendations to improve our site

John Niland
Chief Executive Provide (formerly Mid Essex Health Authority)

"The teams with members who spent the minimum of two hours every six weeks saw far greater improvements to their design’s user experience than teams who didn’t meet the minimum."

Jared Spool
User Experience (UX) Rockstar

"Elaborate usability tests are a waste of resources. The best results come from testing no more than 5 users and running as many small tests as you can afford."

Jakob Neilsen
"The guru of web usability"

We also investigate what’s working well

Studio 212
37 Queen St
Colchester
Essex   CO1 2PQ
 
info@agileresearch.co.uk
07966 329792
Image of "Space" studios on Queen St. Colchester. Premises of Agile Research

Recent articles

“No, no, no, no. You gotta listen to the way people talk” – John Connor Terminator 2

In 1997 IBM’s supercomputer “Deep blue” beat Gary Kasparov the reigning world chess champion. Kasparov went on to win 5:1, but these days a grand master can only occasionally beat […]

Image of a group of research participants evaluating a webpage

Turning opinions into results

Previous posts in this category describe how Neilsen’s popular methodology of Discount Usability Testing can identity around 80% of a site’s usability issues. It’s quite “doable”, typically taking a day, with 5 […]

Challenges with designing local government services

A recent assignment with local government brought home the challenges of introducing digital, agile and service design into a traditional service provider; into an environment that’s neither digital first nor […]

How gov landing pages are laid out

A language of visual design – the grammar of digital engagement

Researching for a county council involved looking at other local government websites to see if there was a structure to the visual design, if they used a visual language. Unlike […]

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