UX Research and User Research Services
helping to make services, systems and technology work for everyone
User research to understand your users’ experience (UX) and achieve business goals
Would you like to see people using your website or web service? Would you like to know the story behind the stats?
User research matters because –
- It helps to know what’s going to work before building something
- Evidence based design and decision making beats guesswork
- Feedback is useful throughout the product or service lifecycle
- You want to get it right
We’re quick and offer a turnkey service –
- Recruiting, and administering the target demographic
- Conducting different types of research
- Data analysis
- Finding facts and insights that are useful to managers and developers
- Collaboration with Essex University
- What people say
- What people buy
- Large sample sizes
- Broad insights
- What people do
- How people use a product or service
- Small sample sizes
- Deep focused insights
“What people say, what people do, and what they say they do are entirely different things.”
Margaret Mead
User research and social distancing – remote user interviews, focus groups, surveys and usability testing
Though social distancing is challenging, we’re experienced with remote research and testing.
- Recruitment, administration and remuneration of the target demographic (according with UKGDPR)
- Online surveys, interviews, and focus groups
- Extensive toolset for surveying, monitoring and analysing web interactions
Remote usability testing
“A day of usability testing with 5 people can uncover 80% of a site’s usability issues.”
Nielsen
“A well-designed user interface can increase website conversion by 200%.”
Core Team
Nick Richmond
Research Director
Agile Research
Dr. Farzad Vaziri
Data Scientist
Agile Research
Vicky Langdon
Director of Customer Insight
Agile Research
Dan Conti
Associate Project Manager
Agile ResearchSome of our clients
