the challenge

Group of 3 women discussing a website

How to make services, systems and new technologies work for both the provider and end user?

From understanding context and requirements to usability testing,
we help to measure performance, and research with your audience to find improvements.

we are

  • Focused on making things accessible, useable and useful
  • An independent agency based in Essex
  • Qualified in Google (web) Analytics
  • Comfortable working with people and statistics
  • Experienced in working with commercial and statutory organisations across the UK
  • Preparing for AI

What we do

Discovery

We take care to understand what's already known and how best to fill in the gaps.

Administration

We set up Google analytics, recruit and research with people from your target audience.

Evidenced design

We help you understand your users' experience, interpret data, and improve.

See more services

Really useful agency

Rob Tarrant
Former CEO Brandbank

Agile Research understood what we were looking for and quickly organised research that delivered recommendations to improve our site

John Niland
Chief Executive Provide (formerly Mid Essex Health Authority)

"The teams with members who spent the minimum of two hours every six weeks saw far greater improvements to their design’s user experience than teams who didn’t meet the minimum."

Jared Spool
User Experience (UX) Rockstar

"Elaborate usability tests are a waste of resources. The best results come from testing no more than 5 users and running as many small tests as you can afford."

Jakob Neilsen
"The guru of web usability"

We look at what is working well to make things even better.

Agile Research logo

Contact

Agile Research Ltd
21 Waterside Brightlingsea CO7 0AY

 

info@agileresearch.co.uk
07966 329792

Blog posts

Image of a group of research participants evaluating a webpage

Turning opinions into results

Previous posts in this category describe how Neilsen’s popular methodology of Discount Usability Testing can identity around 80% of a site’s usability issues. It’s quite “doable”, typically taking a day, with 5 […]

Challenges with designing local government services

A recent assignment with local government brought home the challenges of introducing digital, agile and service design into a traditional service provider; into an environment that’s neither digital first nor […]

How gov landing pages are laid out

A language of visual design – the grammar of digital engagement

Researching for a county council involved looking at other local government websites to see if there was a structure to the visual design, if they used a visual language. Unlike […]

What people say is different from what they do

Formative research – techniques and tips

The post “Different types of research“, categorised user research as either formative or summative (aka generative/evaluative): – Formative investigates environmental and human factors, constraints, opportunities, behaviours, requirements, and objectives. Summative evaluates the performance of […]

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