Looking to increase online sales or research a new business idea?
We use a range of AI powered analytic tools to gather and make sense of ecomm performance.
And research with people to illustrate the story behind the data.
How we helped an established business increase its online sales
Requirement – investigate friction in the purchase journey
Over six weeks, customers of an online retailer were onboarded and interviewed to investigate disappointing Shopify sales.
Focusing on one competitive product, the purchase journey was tested from Google to checkout and twenty issues were identified, many of which were fixed by minor changes to text, imagery and platform settings.
“A really useful agency.”
Rob Tarrant, Managing Director Brandbank
When you need to –
- Optimse your ecomm’ performance and purchase journeys
- Better understand your customers’ habits, needs and experience
- Test new ideas, designs or product ranges
- Improve usability
- Find actionable insights from the stats’
- Gather independent evidence to support decision making and business cases
We can –
- Use advanced technologies to collate and analyse data from ecomm’ platforms, social media and Google
- Identify usability issues and friction points
- Share videos of your customers finding and using your ecomm’
- Optimise ecomm’ platform settings
- Onboard, research and test with your customers or target demographic
- Collect feedback about products, designs and business ideas
- Research competitors
“Amazing things will happen when you listen to the consumer.”
Jonathan Midenhall, CMO at Airbnb
