A day’s testing with 5 people can uncover 80% of a site’s usability issues.
We test the usability of products and services by asking representative users to complete representative tasks whilst speaking their thoughts out loud. This methodology has been shown to be very effective with identifying frustrating issues and barriers to adoption.
Just one day of usability testing is a day well spent.
Sessions are broadcast and observed online to allow product teams to observe and contribute in real time. The data that’s collected is mainly qualitative but can inform both the nature and severity of issues.
We offer a turnkey solution for £1920 that makes it quick and easy to improve your online products and services –
| Finding participants – (depending on demographic) |
| Screening and onboarding |
| Scheduling |
| Scripting |
| Participant remuneration |
| Facilitating 5 x 45m individual online research sessions |
| Report specifying frequency and severity of identified issues |
Usability testing is usually done in a 1:1 situation to mitigate against participants influencing each other, but useful feedback can also be obtained from groups.
We now do this remotely or in accordance with social distancing guidelines.
Support services
- Collaboration on the tasks and questions that will deliver the results you’re looking for
- Identifying representative users
- Administering and remunerating participants
- Including clients in remote, live sessions
(helps to ensure findings are understood) - Providing ongoing services for ongoing improvements
We also offer –
- Customised training
- Support on how to embed usability and user centred design into ways of working
We’re also happy to coach and train usability testing skills
