Some of our work
We do user research that delivers insights into your audience and services
Recruitment and facilitation of online interviews and focus groups
Requirements:
Developing a new mobile application for donating to, and buying from charity shops required understanding third sector retail operations. After a specialist agency failed to find suitable participants, we stepped in to provide a full service from recruitment to delivery of edited recordings.
Deliverables:
- Finding research participants from a very specific demographic
- Onboarding, administering and remunerating (according to UKGDPR)
- Scriptwriting
- 1:1 interviews with the client observing and participating
- Edited recordings and full transcripts
Hospital transport survey
Requirements:
A health care provider was looking for patient feedback about non emergency hospital transport.
Deliverables:
We took a survey into 6 hospitals, surveyed patients, analysed results and presented findings.
Improving digital inclusion
Requirements:
A Statutory service provider wanted to know why a new service was failing to attract subscribers online.
Deliverables:
We tested the page’s usability and found a number of issues which we prioritised and presented in a succinct report accompanied by video clips to illustrate them.
Data analysis and reporting
Requirements:
500 paper surveys to be digitised, analysed and findings reported.
Deliverables
We used a combination of voice and optical character recognition to process returns before analysing results and identifying significant findings.
Recruiting and administering a narrow demographic
Requirements:
Our client was developing a new app and wanted people from a very specific demographic to do user research with.
Deliverables
We identified, screened, recruited and administered participants for our client’s own research programme.
